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Plan Your Visit

Conditions of Sale

Babes In Arms Policy

Under 2's will be admitted free of charge to children's shows, but parents/guardians must obtain a special ticket from the Box Office on arrival at the venue.

For all other shows we kindly request patrons contact the Box Office in advance to ascertain whether a performance is deemed to be suitable for young babies by the Management of the Westlands Entertainment Venue. If considered to be the case, a ticket will be issued free of charge with the understanding that parents/guardians sit near an aisle and be prepared to remove themselves from the ballroom if their baby becomes unsettled. Westlands Entertainment Venue is a family friendly venue and we are happy to assist parents/guardians wherever possible, but must also consider our other patrons enjoyment of the theatre and ensure they are not disrupted during performances.

Babes in Arms tickets for all performances permit under 2's to sit on the lap of a parent/guardian. If a parent/guardian wishes to have a separate seat for their baby they must purchase a ticket accordingly.

Data Protection Policy

Westlands Entertainment Venue adheres to GDPR legislation. When processing your booking, the Box Office will ask for your name, address and telephone number. This is essential for all non-cash bookings. If you choose to join our mailing list, we will keep you informed of forthcoming shows, attractions and news from Westlands Entertainment Venue. However, your information will not be passed on to any other party, and we will ensure that all mailings are relevant to your interests. You are able to leave our mailing list and unsubscribe from emails at any time. Our Privacy Policy is also available online.

Covid-19 - Track and Trace

Patrons visiting Westlands Entertainment Venue during the Covid-19 pandemic will be subject to Track and Trace procedures. If anyone within the venue is identified as having contracted Covid-19 within 21 days of visiting the venue, we will be obliged to pass on contact details for all patrons that may have come into contact with those identified. Contact information will be shared solely with Government officials,  up to and including 21 days from a patrons to visit to Westlands Entertainment Venue. Data collected for Track and Trace purposes will be used solely for said purpose. 

Seated Live Music Performances

Please note due to the nature of these events there may be some occasions during the shows when some patrons choose to stand.

Ticket Levy:

A £1.50 ticket levy (unless otherwise stated) is included in all stated ticket prices for all shows from September 2016 onwards. This levy will support the development of cultural provision in South Somerset and the development of Westlands Entertainment Venue.

Conditions of Purchase:

  • It is the responsibility of the buyer to check their tickets or confirmation email at the point of purchase to ensure all details are correct. Any errors should be raised with the Box Office on the day of purchase in order to be corrected promptly and free of charge.
  • Tickets cannot be cancelled and are non-refundable, except in the case of a cancelled performance.
  • If tickets are resold at a higher price than the face value they immediately become void and the holder may be refused entry.
  • Use of photographic or recording devices is forbidden. For the comfort of all our guests please ensure that any mobile phones or pagers are switched off.
  • Latecomers will not be admitted until a suitable break in the performance, which may be the interval.

The Management reserves the right:

  • To refuse admission and to request any ticket holder to leave our venues at any time.
  • To provide alternative seats to those purchased.
  • To make alterations to the advertised cast and programme without prior notice.

The information contained in our brochure is presented in good faith. The management reserves the right to make changes to this information without prior notice. Westlands Entertainment Venue is owned managed and funded by South Somerset District Council.