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Plan Your Visit

Access Information

Access For All

Everyone is welcome at Westlands Entertainment Venue and we will do whatever we can to ensure you have an enjoyable visit.

Staff are available to help, so please ask us if you need any assistance.

To ensure any special requirements you have are met, we ask that all patrons who use a wheelchair, are registered disabled or have specific seating or access requests contact the Box Office direct. For this reason wheelchair spaces and disabled concessions are not available through online booking.

Access Guide

Our downloadable Access Guide has all the information you need to read about, from booking tickets, applying for our Essential Companion Scheme, information on accessible performances, getting to the venue and information on accessing the venue and the facilities available on site. Download a copy of our Access Guide by clicking on the image below. 

Access Guide front cover. Click to download


Essential Companion Scheme

Westlands Entertainment Venue recognises that some customers with disabilities may require the services of a helper or friend to enjoy the facilities offered at the venue. This person - the friend or helper - is designated as an ‘Essential Companion’. We are happy to offer free/reduced price seats to ‘Essential Companions’ to enable a disabled person to visit Westlands Entertainment Venue and all its facilities.

The scheme is not open to, or intended for, those who simply require assistance with transportation to Westlands Entertainment Venue. An ‘Essential Companion’ is somebody who is able to help the individual with a disability to use and enjoy the services of Westlands, as well as ensuring their safety and wellbeing.

As our venues are publicly funded, we require either the person with a disability or their appointed representative to complete an Essential Companion Scheme form and provide photo ID and proof of entitlement. You can find a downloadable version of this form at the bottom of this page. Alternatively, you can complete our ECS form online using the button below and submitting the necessary documentation at the same time. 

Complete Online

If you are an organisation rather than an individual please contact the Box Office on 01935 422884 or westlandsyeovil@somerset.gov.uk for an Organisation ECS Form.

We have two branches of ECS Membership...

Available to those in receipt of the higher rate of Disability Living Allowance (care or mobility component), the higher rate of Attendance Allowance, the enhanced rate of the Personal Independence Payment (daily living or mobility component), the Armed Forces Independence Payment or for those who hold a Certificate of Visual Impairment or are registered blind.

Available to those in receipt of the middle rate the care component of Disability Living Allowance, the lower rate of Attendance Allowance or the standard rate of the daily living component of Personal Independence Payment.

We regret that if you, or the relevant member of your party, are receiving any other form of benefit than those listed you do not qualify for this scheme and so will not be eligible for complimentary/reduced price tickets.

If you have difficulty completing the membership form or would like more information, please contact the Box Office. A member of our team will be pleased to assist you.

Please contact the Box Office on 01935 422884 for further information on the above and for advice on seat selection.